Shipping / Flat Rate

 

$9.95 Flat Rate Priority Shipping on all orders during the Malabrigo Anniversary SALE!

We ship USPS Priority Mail (1 – 3 day delivery) on all orders. (Continental United States only)

Orders are usually shipped within 24 hours.  If an item is out of stock or if there is a question about your order, we will contact you via email and/or telephone.

NOTE: We offer reduced Flat Rate shipping for small orders!

If you would like to purchase just a few skeins, please contact us 

or phone in your order (310) 374.7810

 

PAYMENT

We accept Visa, MasterCard, Discover & PayPal.

If you prefer not to enter your credit card information online,

please call us at the shop (310) 374.7810 to place your order. We are happy to help!

 

COLORS

Every effort is made to present yarn colors accurately. Due to the unique characteristics of each skein/hank/ball of yarn and because computer monitors render color differently, variations may occur.

 

RETURNS / EXCHANGES

New / unused yarn in its original condition (with labels intact) may be exchanged for another yarn / color or store credit within 30 days of purchase (Sorry, no returns or exchanges on discount/sale items).  Simply mail the yarn back to the shop and let us know if you would like another yarn / color (additional shipping charges will apply) or if you prefer, a shop credit.  Be sure to insure your return package (Twist Yarns is not responsible for lost/damaged items) After we confirm your returned items, you will receive notice of your credit via e-mail.

NOTE: There are no returns & no exchanges on discount / sale items.

 

PRIVACY POLICY

We respect your privacy and do not share any information collected on the site or in the shop.

 

CONTACT US

cathy@twistyarns.com

or phone the shop(310) 374.7810

We are happy to help!